Shipping & returns
PayPal - Any orders using PayPal and returned online will be refunded to the PayPal account.
If an order arrives damaged or is missing parts, contact the Army Transportation Museum Foundation at 1 (757) 878-1180/3904 within 30 days of delivery for resolution.
Refunds for items returned to the ATMF Gift Shop are made by crediting the original method of payment if proof of purchase is provided.
For store purchases, the cash register receipt serves as a proof of purchase for items bought at your ATMF Gift Shop.
Store returns without proof of purchase or after 30 days from purchase date REQUIRE MANAGER APPROVAL.
Approved returns without a receipt require a valid State or Federal ID.
Whether you made your purchase in the Gift Shop or online, if you're not completely satisfied with any item you purchased from the Museum Gift Shop, return it to us with proof of purchase within 30 days from the purchase date to exchange or return an item at its original purchase price. If the package contents are damaged, and you selected priority mail contact the USPS for compensation. If you selected First Class mail, and the package sustained damage, and or is missing items upon delivery the ATMF will require pictures and a statement from the purchaser for review and reconciliation.
In all fairness: For some reason, if the Gift Shop shipped the wrong item we will pay all return postage and handling. Alternatively, if the purchaser selected the wrong size or item the purchaser will have to pay return shipping.
If an order arrives damaged or is missing parts, contact the ATMF Gift Shop or our Customer Support Center at 1 (757) 878-3904/1180 within 30 days of delivery for resolution.
Priority Mail Flat Rate is a 1 to 3 day shipping service provided by the U.S. Postal Service (USPS) that features one flat rate for delivery of a package or envelope to its destination. ... Flat rate pricing eliminates the need to weigh packages or calculate shipping fees, as long as the package weighs less than 70 lbs. USPS Priority Mail shipments include up to $100 of insurance and Priority Mail shipments may include up to $50.
First Class Mail is the most popular and economical way to send items through USPS. You can send standard postcards, letters and large envelopes and small packages up to 15.99 ounces using First Class Mail. If your First Class package is over 15.99 ounces, you must upgrade the mail class to Priority Mail. USPS First class mail DOES NOT include insurance.